Standard Procedure

S/N	Procedure
Step1	Customer should send a products list (order) to W&P
	When placing orders, please include the following information. All orders will be processed upon receipt of a faxed, mailed, or e-mailed hardcopy of the purchase order.
	Model and/or Part Number
	Requested Ship Date
	Description / Voltage/color/electric plug
	Quantity
	Other requirement
Step2	We will send the price list for you to confirm
Step3	After we receive your final order confirmation, we will send you proforma invoice with account number to you to pay
Step4	After receiving your money, we will deliver the products by air/sea freight or express, and send the track number to you immediately.
	Customer Service: Any order questions will meet our immediately reply in the processing time.
	Warning:  Only authorized service technicians should attempt to service Watson & Parto equipment. Service performed by any unauthorized technicians may result in a voided warranty.

Q: Can I get all the dental products price list before we start the business?

A: We supply many kinds of dental equipments and materials, I proposal we start cooperation from some most potentional items, after that, we could expand our cooperation to other items.

Q: How can I get all the dental products price list?

A: we just give all the price list to our exclusive dealer.

Exclusive Dealer: It means you should buy the products from us no less than limited amount every month.

Q: How to be the exclusive dealer?
A: Exclusive Dealer:  It means you should buy the products from us no less than limited amount every month.
  Different country will meet the different limited amount, pls send email to us to ask about more detailed information.

Q: How can I get all cheapest price on website?(this question just to the exclusive dealer)
A.:All price only give to our exclusive dealer. Just find enclosed UserID and Password to access our web site restricted area. To download you documents, enter in our web site home page
http://www.watsonadvanced.com
and choo, , , se 'Login Area' from the menu.
Your personal identifications are:
USER ID: XXXXX
PASSWORD: XXXXXXX
(pls be note:only our exclusive dealer can pass our verification)
When you log in , you will see every dealer price under the products picture.
We remind you that UserID and Password are strictly personal and therefore
they should be kept secret and safe.
W&P has the right to suspend and stop the access to this area
and to take legal action for improper use of the ac, cess data

  Q.: Can I place an order online?
A.:Yes, you can. click this website:
http://www.tootoomart.com/seller-watsonrex/

Q: Can I get products English use manual before order them? 
A:we don¡¯t have all English use manual ,and we are still translating somr of them into English. we will send Chinese use manual to you first to let you know it¡¯s quality and some of the picture.

We are sure that we must send you English use manual after you place the order.

Q.: Can I print or customize (OEM) the packing of the product?

A.: Yes, you can customize your logo print / paint on the package, or make a label which print your logo stick on box, inside contents is plain, and each content do not show original country. We may charge you some printing fee.

Q.: How can I get samples promptly?

A.: You can contact our representative via email, fax, or phone to specify the sample you need and provide your courier (as UPS, FedEx, DHL, etc.) account number, and we'll send samples through your courier by freight collect. For oversea customers, sample value under USD5.00 normally free of charge. As a courtesy, your express airmail charges and samples charges can refund from 1st order.

Q: if the package has been broken when I get the products ,how can I do?

A: if you meet such a problem ,pls don¡¯t worry . Just call your local express company or shipping company to tell them the truth but don¡¯t touch or open any package .And we will also call our local shipping company to check . They will g, ive both you and us a report to solve this problem.

Q:why it¡¯s better to use a more safe package?

A: in our long time business with other kindly dealers,we find some of them are worry about the products package because they have some bad experience of other chinese supplyer. That¡¯s the package problem .It¡¯s sorry that you pay much money but received a damaged product. Here are some picture of the bad package.

we will choose a suitable package for our dealer ,and here are some package pictures as follows:

the package for express and air freight

        order number: PK-1                     order number: PK-2                                           order number:PK-3          

         USD 14/pcs                                   USD 10/pcs                                                       USD11/pcs

the package for sea freight

                                                        order number: PK-4                                               

                                                                  USD 35 

Q:about returned goods:

A.:All returns require prior authorization. Returns must be authorized by W&P within 7 days of date received by the customer.

• Contact Customer Service for Return Authorization Number

• Returned products are subject to a 50% restocking charge

• All returned goods must have Return Authorization Number

• All returned goods must be shipped prepaid

• All authorized returns must be received by W&P in original packaging, accessories, documentation and in original
condition for credit considerations

• All outbound repair / warranty freight charges are the responsibly of the customer.

• No returns accepted after 14 days.

Q:about cancel order:

A.:If you cancel your purchase for any reason within 3 days from date of your payment, we¡¯ll refund your purchase price
minus bank transfer costs and less a 15% re-stocking fee.

Q:What¡¯s the meaning of delivery time?

A: thank you for your attention on our delivery time .

  As you can see the delivery time is 25-30 work days on every W&P price list .  pls be note ,the delivery days means after we received your money. And when you transfer the money through your bank, it doesn¡¯t mean we receive immediately. It will take about 3-4 work days for us to receive.

  And if you transfer the money with wrong company name or wrong company bank account ,it will take 7-8 work days for our bank to inform us , and then we will send the email to you to correct it. It also takes 7-8days to correct. So when you make a bank transfer ,pls pay your attention .

Q:If I transfer the money with wrong number or wrong number ,what should I do?

A: Take it easy.

when you transfer the money through your bank, it doesn¡¯t mean we receive immediately. It will take about 3-4 work days for us to receive.

  And if you transfer the money with wrong company name or wrong company b, ank account ,it will take 7-8 work days for our bank to inform us , and then we will send the email to you to correct it. It also takes 7-8days to correct. So when you make a bank transfer ,pls pay your attention .

 Q.: Whether W&P can offer me extra business service or not?

A.: Yes, if you want to purchase other products from China or need special services, please feel free to leave us a message or send us email  informing  which products you need. The more details you give us, the better service we can offer. Try to tell us the specification, reference, function,quantity and  also send us the relevant pictures.

    Besides,when you come to China for purchasing, you can enjoy our one station and comprehensive service. What we can do for you are as follows,

  Invitation letter

  Pick you up at airport

  Reserve hotel and ticket

  Rent a local appartment

  Arrange a translator and a car

  Looking for products and factory

  Sign a contract with the providor on your behalf

  Quality and quantity control while seeing provider to deliver on time

  Whalehousing at row rate

  Cargo at competitive price

  Visa extending

  Tourism arranging